The Maynilad Water Services Inc. has said it would abide by the order of the Metropolitan Waterworks and Sewerage System (MWSS) to give rebates to its customers in Muntinlupa City.
“We have accepted the result of MWSS RO’s investigation and volunteered to pay a rebate to our customers in the south who were recently affected by water service interruptions,” Maynilad said in a statement.
Earlier, MWSS chief regulator Patrick Ty said that based on an inquiry by the MWSS RO, Maynilad “was found to have violated its obligation of ensuring the availability of uninterrupted 24-hour supply of water” to customers in its franchise zone.
“Said interruptions were due to the reduced production of our treatment plant in Putatan, Muntinlupa, resulting from a damaged sludge removal equipment, coupled with a rise in turbidity levels of the raw water from Laguna Lake,” Maynilad said.
“We wish to inform the public that repairs on the sludge removal equipment is now 75% complete. This has enabled us to increase water production to 91%, and gradually reduce the number of affected customers or lengthen the supply availability duration,” the firm added.
“Currently, we are just stabilizing the plant’s system that was affected by the defective equipment, and monitoring the turbidity trend in the raw water supply. Barring any complications, water service should revert to normal levels by end of January 2023 or earlier,” Maynilad pointed out.