Microfinance services giant Cebuana Lhuillier has expanded its Cebuana-from-Home online platform to include pawning services as it seeks to provide greater safety and security for its customers who are adapting to the new normal where social distancing and community quarantine restrictions apply with the continuing spread of the coronavirus disease.
“The addition of pawning to the services offered at our Cebuana-from-Home platform is a testament to our commitment to bring our clients the best possible service even if we are in the middle of a pandemic,” said Jean Henri Lhuillier, president and CEO of Cebuana Lhuillier.
Cebuana Lhuillier is one of the country’s most accessible pawnshop chains and remittance centers in the country with over 2,500 branches nationwide.
With pawning services now part of the Cebuana-from-Home platform, Cebuana Lhuillier customers are now allowed to pawn jewelry items without going to the branch and just go online. Then, a dedicated appraiser will come to their location and appraise the item, negotiate the value, and release the loan.
“The pawn from home service is also an avenue to bring relief to our clients and help them weather this storm,” Lhuillier noted.
To avail of this new online service, clients only need to accomplish the application form on the website and their application will then be handled by a member of Cebuana Lhuillier’s TeleSales team who assigns it to the nearest rider for the fulfillment of the transaction.
The application form can be accessed on the website by logging on to bit.ly/CebuanaFromHome.
Lhuillier assures that the Cebuana-from-Home platform carries the same brand of quality service and highest appraisal that Cebuana Lhuillier usually provides in its branches.
The Cebuana-from-Home platform was first launched at the onset of the community quarantine period. Through the website, Cebuana Lhuillier enables clients to send domestic remittance, pay bills to a number of billers nationwide, and purchase Cebuana Lhuillier insurance products such as personal accident insurance and medical expenses insurance.