“Shopee is committed to the safety and well-being of all our partners, sellers, and buyers during this period. In light of the recent government directive, Shopee will temporarily suspend the majority of our logistics operations while we work closely with the relevant authorities to assess the full impact of these measures.
Our platform, including our in-app games and engagement features such as ShopeeFeed and Shopee Live, will remain accessible to all users.
All Shopee customer service channels will remain operational during this period, while return and refund timelines will be extended. As pickups and deliveries will be impacted, do expect extended delivery delays for existing orders.
Meanwhile, Shopee is working closely with our brand partners, sellers, and logistics partners to ensure the smooth resumption of delivery services as soon as the situation and relevant authorities allow for it.
Given the dynamic nature of this situation, we will provide frequent updates as we obtain clarity from the respective governing bodies.
We seek your patience and understanding during this period. Let’s continue to stay safe and healthy.”