Globe launches digital kiosks to offer customers a safe and convenient alternative to purchase products and services.
Shop and Pay offers a multi-channel retail experience where customers, including not so digital-savvy individuals and elderly clients, can easily connect, explore, and fulfill transactions with just a touch of a button. Customer service representatives are present to assist.
“Many Filipinos are already used to making digital kiosk transactions such as those offered by banks, fast food establishments, and outsourced payment collection companies,” noted Michael Coson, Globe head of retail design and portfolio growth. “Globe is bringing that experience to the next level through best-in-class, omnichannel retail that makes transactions not only more convenient but also seamless and highly immersive.”
Each kiosk has four zones.
In the Shop Zone, customers can access various Globe products and services such as handsets, broadband plans, and 917 apparel and accessories. More products are coming soon. Shoppers need to use the digital touchscreen display to scan the QR codes that lead to online shops for payment and delivery requests.
The Pay Zone includes vending machines that accept bills payment, GCash cash-in, and load top-up. These machines also dispense prepaid call cards and SIM cards.
Step-by-step guides on how to book for repairs and raise customer service concerns are available in the Care Zone.
The Explore Zone allows customers to learn more about the different mobile products offered by Globe through an interactive experience. Once a customer lifts a demo unit, a TV display will automatically flash the phone’s features and plan offers.
Globe has already put up Shop and Pay kiosks at Ayala Malls Manila Bay and SM Manila. According to officials, more outlets are set to be opened in different locations nationwide soon.