Rizal Commercial Banking Corp. was named the Best Retail Bank of 2021 at the Global Banking and Finance Award for trailblazing initiatives that made banking more accessible and that safely transitioned clients to a better normal amid the pandemic.
It recognized RCBC’s retail arm, the Retail Banking Group, for rolling out customer-centric solutions that empowered clients to bank safely at the height of the lockdown. These include the RCBC Touch, the bank’s fully digital end-to-end onboarding platform, the launch of OneAccount, an industry-first flexible all-in-one deposit account and enabling more banking services in its online banking platform.
A Bank-From-Home feature was also launched to accommodate those who wish to transact with a bank representative through phone and web conferencing, allowing clients to transact safely and conveniently in their homes. The bank also introduced an enhanced rewards program under the Hexagon Club.
The universal bank continues to embark on a massive digital transformation and heavily invest on building its digital capabilities that support customer-centric solutions.