Metropolitan Bank & Trust Co. was named the most recommended retail bank in the Philippines by The Asian Banker in its Global Excellence in Retail Finance Awards.
The recognition was given based on the results of The Asian Banker’s Annual BankQuality Consumer Survey, which gathered feedback from over 12,000 customers across Asia in January 2024.
The survey measured the participants’ engagement, and satisfaction with retail financial services institutions based on their experience with services, channels and products.
“For decades, fulfilling our promise of keeping Filipinos in good hands has been Metrobank’s north star. Every product and service we have, was developed to address our clients’ needs. We are strongly committed to help Filipinos achieve their dreams, and foster growth in the communities we are a part of,” said Metrobank chief marketing officer Digs Dimagiba.
Metrobank has earned a strong reputation among its clients for its trusted financial services and hassle-free banking experience, according to The Asian Banker. These served as the main drivers for Metrobank’s BankQuality score of 101.48—the highest among the participating banks in the Philippines, and the 6th among the banks in Asia.
The positive feedback among the bank’s clients is supported by a study conducted by NielsenIQ in 2023, where Metrobank emerged as one of the top recommended banks in the Philippines.
About a thousand respondents were asked how likely they would recommend each bank cited in the survey to their peers. According to the results, Metrobank edged out all the other local major banks, and has held this position since 2022.
Metrobank said these recognitions serve as a strong vote of confidence that it is on the right track in fulfilling its promise to clients as their trusted financial partner in every life stage.