Tax transactions have overwhelmed Bank of the Philippine Island’s (BPI) system, resulting in temporary service disruptions Tuesday morning.
Several BPI services became temporarily unavailable Tuesday morning. “Our system is still processing the unusually high weekend transactions due to tax payments,” BPI said in its 9:20 a.m. advisory.
BPI said in a statement that among the services affected were ATM withdrawals, CAM deposits, debit card purchases, BPI app, BPI online and use of BPI online credentials for payments and loading using third party apps.
The disruptions lasted until 2 p.m. as the processing of transactions took longer. The bank said it finally resolved the unavailability of ATM withdrawals, debit card purchases, mobile and online services at 2:40 p.m.
BPI is one of the country’s largest lenders with total assets of P2.9 trillion as of end-2023.
It merged with Robinsons Bank Corp. this year, with BPI as the surviving entity. The merger expanded its reach and unlocked synergies within the Gokongwei Group, which used to control Robinsons Bank.