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Saturday, April 27, 2024

DOJ, industry group vow to address legal issues hampering BPO industry

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The Department of Justice (DOJ) and key stakeholders reaffirmed their commitment to fostering competition, driving innovation and addressing legal issues within the information technology and business process management (IT-BPM) industry.

The IT and Business Process Association of the Philippines (IBPAP) in collaboration with the DOJ-Office for Competition discussed justice issues in the sector in a recent forum.

“As an industry, it is to our collective advantage to contribute to resolving these issues that hinder our growth,” said IBPAP chief policy officer Celeste Ilagan.

“Failing to address these challenges jeopardizes our target of creating 1.1 million jobs by 2028 and generating $59 billion in export revenue,” she said.

Both entities underscored the importance of promoting a legal framework that deters illegal practices and encourages healthy competition within the industry.

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“The government’s support to the IT-BPM sector is unwavering, However, adapting laws and regulations to the evolving cyber landscape is crucial to enable continued innovation,” said DOJ Undersecretary Geronimo Sy.

DICT Undersecretary Jocelle Batapa-Sigue highlighted the need to improve existing policies to address the changing landscape.

She noted the importance of encouraging the designation of data protection officers in business process outsourcing (BPO) companies as mandated by law, and providing training and equipment for law enforcement and communities at the regional and local levels.

The dialogue underscored the collaborative efforts between the government, industry stakeholders and law enforcement agencies in ensuring a competitive and secure environment for the continued growth of the IT-BPM industry in the Philippines.

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