While hiring in the US continues to be a challenge, BPO companies in the Philippines thrive.
Employers in the US are struggling to find and retain top talent. “The Great Resignation” is still happening, even with the labor market shifting in the uncertain economic conditions. That creates an expensive dilemma for companies. They need to recruit and orient new staff—only to repeat that process with the next resignation. “Given the high cost associated with finding, hiring, and training new employees, many companies are looking for an alternate solution,” says Ralf Ellspermann, CEO of PITON-Global, an award-winning BPO provider in the Philippines. One effective approach is to outsource operations, which leads us to why business process outsourcing (BPO) companies in the Philippines are thriving.
Pushed to make a change, organizations are outsourcing to the Philippines.
“As businesses in the West struggle to keep up with operations as they confront the talent drought, they are increasingly seeking to outsource work. Customers need support, whether there are employees there to provide it or not. Given the low cost of outsourcing to BPOs in the Philippines, this an attractive choice for many businesses,” explains Ellspermann. Western companies can quickly get their customers phenomenal support by leaning on the established infrastructure of BPOs in the Philippines.
BPO positions are desirable, long-term career choices.
In the US, back-office or call center positions are often perceived as mere steppingstones in an individual’s career. Back-office positions and contact center roles therefore see a high turnover rate. As soon as employees find a suitable next step, they move on. Filipinos, on the other hand, view BPO positions as fantastic long-term career moves. “These jobs are extremely sought-after by talented, highly educated individuals who are fluent in English. By partnering with BPO companies in the Philippines, US businesses get to reap the benefits of their skilled, motivated, and knowledgeable workforce,” says Ellspermann.
Business process outsourcing to the Philippines improves customer experience.
Partnering with BPOs in the Philippines may have started out of necessity, but management teams soon realized all the extraordinary benefits that come with that partnership. These include not only a talented and driven workforce but also a booming BPO industry. The Philippines has had twenty-five years of experience in BPO, during which they have continuously innovated and improved their levels of support. That innovation has led to the use of powerful technologies and an unparalleled infrastructure. Businesses that partner with a BPO in the Philippines can leverage their specialized expertise in several areas. In terms of contact centers, customers receive 24/7 omnichannel support, interact with advanced AI technologies, and get assistance from agents who are committed to their role. All of those qualities combine to give customers a measurably positive perception of your business.
BPO providers in the Philippines are thriving.
Navigating the talent drought in the West has pushed many organizations to partner with outsourcing providers in the Philippines. Their decision to outsource may have manifested from an urgent need for support, but the amazing benefits of BPO to the Philippines keeps those partnerships strong in the long term. “When you reap all the astonishing rewards of more than two decades of specialization in BPO, there is no looking back,” says Ellspermann.