Cloud services and data center pioneer IP Converge Data Services Inc. has launched IPC Voices, an on-demand, cloud-based solution that aims to revolutionize call centers and other business process outsourcing companies.
Voices is an acronym for Voice Over Internet Call Exchange Suite. IPC said the new solution would allow contact centers to run campaigns with minimal capital requirement and faster deployment.
It said the straightforward, plug and play technology within the robust infrastructure of IPC Data Centers was developed in partnership with Australia-based BlueCloud Technology, a company specializing in cloud-based applications for call centers.
IPC Voices is a cloud application that’s subscribed to and paid for on a monthly basis and can be up and running in a very short time, the company said.
“This is perfect for BPOs that need immediate expansion to accommodate new campaigns, or those that are just starting up. It is also an ideal disaster recovery and business continuity contingency. All an agent needs is a computer, a headset, and internet connectivity to use the application,” IPC said.
“Voices is not just your run-of-the-mill call center solution. It doesn’t only address common operational pain points in BPOs but also highlights resiliency, accessibility and adaptability,” said IPC director for product management and marketing Niño Valmonte.
“Being locally hosted in IPC Data Center, users of the application benefit from a globally-compliant, state-of-the-art facility and robust network infrastructure which ensures availability and security for their business operations,” Valmonte said.
IPC said with IPC Voices installed, contact center agents could work from anywhere as long as they were connected to the Internet. Administrators could also make necessary system changes even through their mobile devices.
“We consider this an important feature for high-risk countries such as the Philippines. This product provides contact centers a contingency plan in the event of a calamity or a breach in their physical offices,” BlueCloud co-founder and chief executive Antoine Nookadu said.
Valmonte said the partnership between IPC and BlueCloud Australia stemmed from a common desire to bring operational efficiency via the cloud to Filipino businesses, particularly to the bustling BPO sector.
“We now urge an industry that has been around for decades to start using a cloud-based system that works. This will revolutionize the business of contact centers, accelerating growth and helping gain traction in an economy that has already gone digital,” said Valmonte.