GCash users complained of limited access to the electronic wallet for several hours Monday.
GCash, the mobile wallet of Globe Telecom, confirmed the incident on social media.
“You may be experiencing intermittent access to some of our services. Please bear with us as we’re working on getting them back up as quickly as possible,” GCash said in a statement.
“We will post another update for you soon. Meanwhile, rest assured that your funds are safe,” it said.
Among the affected services are logging into the mobile app and transferring cash.
GCash , the mobile wallet of Globe Telecom Inc. assured its users that their funds are safe amid the inability of its users to make transactions since the early morning of Monday.
GCash trended on X, formerly Twitter, after users complained of accessing the digital platform.
“#gcash, your service is clearly down. Calls to your hotline are promptly disconnected,” an X user said.
“You need to treat your paying customers who rely on your service, with respect by providing notification that the service is down and an estimate when service will be restored,” the X user said.
Another X user posted: “#gcash plese let us know the estimated downtime as we have bills to pay.”