AirAsia Philippines on Tuesday asked air travelers to take extra precaution when transacting with individuals on social media who allegedly represent the brand.
The airline said it received multiple reports of Facebook groups and individuals using the brand for unofficial dealings, offering cheap flights, tour packages and other tourism-related products. Some Facebook groups using AirAsia’s name are also involved in promoting suspicious online transactions, such as job offerings, leading to phishing and other forms of online scams, it said.
“As the pioneer in low-cost air travel and an integrated digital travel and leisure platform, we want to educate and safeguard our guests from scams and other forms of online fraud, especially since most transactions are at their fingertips,” said AirAsia communications and public affairs country head Steve Dailisan.
“We would like to remind our guests that personal information may be collected through airasia.com or airasia Superapp only. The moment a group or an individual allegedly representing our brand solicits your personal information or asks for money, drop the transaction immediately and report them to proper authorities,” said Dailisan.