Telecommunications Connectivity Inc. said Thursday 5,000 customers availed of the mobile number portability service nationwide since Sept. 30 this year.
“MNP is here for customers who want to experience better services while keeping their numbers. It is TCI’s mandate to make the porting process safe, secure and convenient for those who need this service,” TCI general manager Melanie Manuel said.
“Being able to implement the interoperability of all mobile players in the Philippines is a feat in itself. What’s important is that customers now have the choice which network they want to be in without changing their number. MNP gives them the power to choose the network that suits their needs,” Manuel said.
Manuel assured that systems are in place in case TCI gets a huge number of porting requests in the future.
Meanwhile, TCI said it supports the measure mandating the registration of SIM cards as it will strengthen the joint venture’s resolve to ensure a safe, secure and more convenient MNP experience for Filipinos.
“It will complement the objective of TCI. Subscribers will also now have a more compelling reason to keep their numbers, which would be registered under their name,” Manuel said.
Manuel said their goal is to educate the public about MNP. TCI has an active Facebook page where it regularly posts how-to campaigns to guide mobile customers in their porting journey, if they wish to do so.
“Right now, we’re conducting customer surveys, asking for the feedback of the first adopters of MNP so that we can use this information to improve our processes and services. We recognize that in the first couple of weeks, there were bottlenecks, but we have addressed those issues already,” Manuel said.
“There were also concerns about going to the physical stores because of the pandemic, so together with the operators, we have opened virtual stores to help facilitate MNP,” she said.
MNP encourages cooperation among competing mobile operators, Manuel said, citing how representatives of DITO, Globe and Smart met with TCI on a weekly basis to ensure the smooth execution of the service.
“MNP is also here to encourage the telcos to provide the best customer experience. At the end of the day, we all want to provide our customers with the most innovative and best services to help them pursue their passions and become the best version of themselves with the help of technology,” she said.