The Philippine Airlines on Friday announced it would launch on Grandparents Day—Sept 9—special service offerings to ensure a comfortable and stress-free travel experience of senior citizens.
The four-star national carrier will unveil a package of products and services, some existing and some new, geared towards ensuring that elder passengers will have a delightful flight.
The special privileges include 20 percent Discount and VAT exemption for domestic flights, Online Booking and Check-in, Special Meals (with Pre-Cut Meals), Curbside Drop off and Pick Up Points, Priority Check-In and Immigration Lanes, Courtesy Waiting Areas and Seats, Special Wheelchair Assistance from Departure to Arrival, Priority Boarding, Wheelchair-friendly Airport Terminal Transfer Buses and Courtesy Area for Baggage Retrieval.
“PAL values all our passengers, especially those who need special assistance, our senior citizens and PWDs. Their needs are our priority. We want to make their travel experience comfortable and delightful. We continually stress to our frontliners the importance of bringing to life PAL’s Service Culture of Buong Pusong Alaga, Walang Katulad na Pag Aruga,” said PAL chief customer experience officer Jessica Abaya.
Abaya advises its senior citizen-passengers that they can now avail themselves of special meals to suit their dietary requirements with the option for soft-diet or pre-cut meals.
She urged passengers to declare their meal requirements and other requests for assistance during booking/reservation or at least 48 hours before travel.
Abaya said the Curbside Drop off and Pick Up points, Priority Check-In Lanes, Courtesy Areas and Seats, Priority Boarding lanes could be seen easily as PAL set up easy-to-spot signage.
At the Baggage Claim, specific areas are dedicated to Senior Citizens for the convenient retrieval of their luggage.
“Our direct flights to the US, London, and Australia are convenient and popular among our senior citizen passengers. They also appreciate the special care our Cabin Crew provide them during their flight, assisting them to go to the lavatory, stow their bags, help them with forms, etc.,” said Abaya.
Senior Citizens can avail themselves of 20 percent discount for ticket purchases of domestic flights in line with the Senior Citizen Law.
On Grandparents Day, PAL partners with Bo’s Coffee in Ninoy Aquino International Airport Terminal 1 and Mactan Cebu to provide Senior Citizens free chocolate chip cookie for every coffee bought.
“As the country’s 4-Star national carrier, we provide our travellers a heartwarming experience to remember. We bring comfort and. convenience to those who need them most,” added Abaya.