Globe Telecom Inc., one of the major telecommunications services providers in the Philippines, has reduced account delinquencies by 40 percent year-on-year, since its deployment of FICO® Customer Communication Services in 2016.
By automating a portion of its collections efforts, the company also managed to reduce the cost to collect by 15 percent and the time it takes to collect by three days.
Globe won the 2017 FICO Decisions Award for Debt Management for its achievements. The introduction of the CCS solution was seen as essential to cope with Globe Telecom’s rapidly growing business. With more than 59 million mobile customers and over 1.2 million broadband customers, Globe had to scale its collections efforts quickly while considering cost and improving customer care.