Tesla CEO Elon Musk reported late Friday that an app problem that was keeping a number of drivers worldwide from using their cars was on the mend after a server issue was addressed.
Multiple Tesla drivers tweeted that their vehicles were not starting through their phone apps and, instead, had to use keycards – if they were lucky enough to be carrying theirs with them.
Musk responded directly to a South Korean driver who reported receiving a message about a server error while attempting to connect his Tesla Model 3 into his iPhone app.
Functionality should “be coming back online now. Looks like we may have accidentally increased the verbosity of network traffic. Apologies, we will take measures to ensure this doesn’t happen again,” Musk said in a statement through his Twitter account.
But thousands of Tesla owners had already posted a multitude of complaints online prior to Musk’s statement, mostly stating that they have been stranded at home, without any chance of traveling to their destinations – with the majority of them using the Tesla phone apps to operate their vehicles.
The problem seemed widespread with tweets surfacing in countries such as the United States, Canada, Denmark and Germany – among others.