Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, has been recognized at the Asia Corporate Excellence & Sustainability (ACES) Awards.
Sitel Philippines was among the Top Workplaces in Asia this year for its sustainability program while Chief Operating Officer for Asia Pacific, Ravi Iyengar, was named one of the Outstanding Leaders in the region.
Positioned as the most prestigious award-giving body in Asia, the ACES Awards recognize inspiring individuals and companies in the domain of leadership and corporate and social responsibility efforts. They cast a spotlight on the valuable contribution of businesses — large and small, national, and international — to their communities and the world.
At the helm of driving business growth, Iyengar had faced tough challenges, particularly during the height of the COVID-19 pandemic and the acquisition of Sykes Enterprises Inc.
However, he was able to double the manpower of Sitel Philippines from 20,000 to 40,000. Under his leadership, Sitel Philippines continues to adapt and thrive in the new normal, all the more boosting the global company’s presence in the region.
Since launching in the Philippines in 2000, Sitel Group has seen exceptional growth and expansion, currently operating in 17 sites across the country. Anchored on its employee value proposition of Learn, Lead & Grow, Sitel Philippines believes that its success is built on talents. It continues to invest in its people’s growth via internal talent programs and support growth initiatives via track training, coaching and mentoring.
Sitel Philippines is currently looking at establishing an Employee Resource Group for associates with disabilities, as well as a more robust Diversity, Equity, and Inclusion program for its employees. The company is also strengthening its Environmental, Social & Governance (ESG) program
The ACES awards came at the heels of two milestones for Sitel Philippines. In the 2022 Asia CEO Awards, Sitel Group took the highest honor as a Circle of Excellence Awardee in the Top Employer of the Year section.