The state pension fund Government Service Insurance System will launch two mobile applications within the month so that clients can access their GSIS records and file their motor vehicle insurance claims using only their smartphones anytime and anywhere.
Even before the pandemic, the GSIS has already been pursuing a “digital transformation” program with the deployment of the “GSIS Wireless Automated Processing System” kiosks in 2006 to improve its processes and services. In 2014, the state pension fund further introduced web-based applications such as the “Electronic GSIS Member Online” and the “Electronic Billing and Collection System”.
The GSIS, in its report to Finance Secretary Carlos Dominguez III, said it developed the two coming mobile apps so that its clients would have continuous access to its services despite the travel restrictions and safety concerns brought on by the COVID-19 pandemic.
The first mobile app dubbed “GSIS Touch” will initially feature three three service nodes: 1. the eGSISMO (mobile version), 2. the GSIS Citizen’s Charter, and 3. the directory of all GSIS Branches. The mobile apps were developed entirely “in-house” by the Information Technology Services Group of the GSIS without help from outside tech consultants.
The GSIS Touch mobile app will allow active government employees to view their Member Service Profile and service record, keep track of their premium remittances and loan payments, and know the maturity of their life, retirement, dividend, refund and Edu-Child claims, pre-need plans and insurance policies. Retired government employees can likewise view their monthly pension releases and loan payments via the mobile app.
The mobile app also features the GSIS Citizen’s Charter which contains the step-by-step guide and turn-around-times for all GSIS transactions and processes, as well as the directory of all GSIS branches nationwide.
“GSIS is adapting to the times. People today not only demand instant access to information; they also require safe, convenient service because of the pandemic,” said GSIS President and General Manager Rolando Ledesma Macasaet.
“Our mobile apps will empower GSIS members and pensioners by giving them instant access to their individual service records, their premium remittances, and their loan payments – literally at the tip of their fingers. They don’t have to go to our branches anymore. They just have to tap in their cellphones.”
The second mobile app, the Motor Vehicle Claims Processing System, allows GSIS vehicle insurance policyholders to submit/send photos of their motor accident and insurance claim documents thru their cell phones. The motor accident insurance claim shall then be processed by GSIS without the vehicle owner having to file the claim personally.
Finance Secretary Dominguez lauded GSIS for its pro-active efforts and called on other GOCCs to copy GSIS’ initiatives to make their services more convenient and easily accessible to their stakeholders.