PLDT Inc. on Monday said some of its customers experienced slower internet connection due to networks problem with one of its submarine cable partners.
“One of our submarine cable partners confirms a loss in some of its internet bandwidth capacity, thus causing slower internet browsing,” PLDT said in a statement.
The company did not disclose the identity of its submarine cable partner.
“We are now working with our partners to provide alternate capacity that would restore the browsing experience in the next few hours,” it added.
PLDT has a total of 3.97 million fixed line and fixed wireless broadband subscribers as of March this year.
As of end-March, PLDT had expanded its total fiber footprint to over 1.1 million kilometers, consisting of over 231,000 kilometers of international fiber and over 874,000 kilometers of domestic fiber.
Its fiber infrastructure also supports Smart’s 2G, 3G, 4G/LTE, and 5G network, which covers 97 percent of the country’s population.