Maynilad Water Systems is giving a rebate to some 167,500 “lifeline” accounts in the southern part of the West Concession who were severely affected by water service interruptions on their May 2023 bill.
“Lifeline” customers are those who consume less than 10 cubic meters (cu.m.) per month.
The rebate will be equivalent to the cost of the unused portion of the lifeline customers’ 10 cu.m. minimum consumption for the month of March 2023.
This means that if these customers only consumed 1 cu.m. in March but had to pay the P136 minimum charge for 10 cu.m., they will be entitled to a rebate of 9 cu.m., or P121.98. The rebate amount will vary depending on the customers’ actual March 2023 consumption below 10 cu.m.
“Lifeline” accounts located residing in Pasay, parts of Makati, Parañaque, Muntinlupa, Las Piñas, and Cavite are eligible for rebate.
Maynilad is giving the rebate in consideration of “lifeline” customers who were constrained to pay a minimum charge though they were not able to consume a full 10 cu.m. given the service interruptions affecting their area.
The total rebate to be given amounts to P10.81 million.
The Metropolitan Waterworks and Sewerage System – Regulatory Office (MWSS RO) said it supports the rebate program of Maynilad.