PLDT and its wireless unit Smart Communications, Inc. (Smart) held their annual Resilience Summit to strengthen the Group’s organizational resilience and cultivate a culture of preparedness among their employees nationwide.
The Group recognizes the geographical situation of the Philippines as it remains to be susceptible to natural calamities such as typhoons, earthquakes, and volcanic eruptions, which historically occur during the last quarter of the year.
PLDT and Smart also prioritize public health concerns and other man-made crises that may disrupt the business and their employees in their resilience plans.
The integrated telco’s leadership direction is to ensure that resiliency and business continuity are embedded in day-to-day operations, for the Group to serve its customers better even amidst disruptions.
Led by the Business Continuity and Resilience Office (BCRO), the Resilience Summit brought together Regional Disaster Management Teams (RDMT) from offices across all regions of the Philippines.
“Our RDMTs are the company’s frontliners who respond immediately to any disaster incident. In BCRO, it’s critical for us that the recognition of the work that they do is made. We aim to properly assist and support our RDMTs in the performance of their functions and make sure that they are properly equipped with knowledge that is relevant, consistent, accurate and timely in responding to these disasters,” said Atty. Oliver Odulio, Vice President and Head of BCRO and Asset Protection and Security Risk Governance at PLDT and Smart.
Highlighted in the summit was the critical role of each team member and the value of hyper collaboration among key departments and business units, including external stakeholders, in ensuring the continuity of customer-centric business operations that are anchored on the Group’s core value of malasakit.
PLDT and Smart proactively adjust and calibrate their business continuity and resilience plans in preparation for and response to any emergencies that may come to provide their customers with the best and most efficient service.
The Resilience Summit underscores PLDT and Smart’s commitment to achieving a smarter and more resilient Philippines and to attaining UN SDG 11: Sustainable Cities and Communities.