Sen. Grace Poe on Friday asked the Land Transportation Office (LTO) to ensure that its online portal for driver’s license application and renewal is easily accessible.
“At a time when we try to avoid face-to-face transactions due to COVID-19, our people are expected to rely on online transactions as the safer, faster and more efficient means,” she said.
“Being denied access to the LTO’s online service is totally unacceptable,” she added.
Poe said reports have reached her office that drivers seeking to renew license or apply for a new one are encountering difficulties in getting through the Land Transportation Management System (LTMS).
The LTMS serves as the online platform for all motoring regulatory services and processes from the LTO. The portal also caters to neophyte applicants who will apply for a driver’s license and vehicle registration for the first time.
“Government portals should be exemplars of reliability. They could not be down when people need their services,” Poe said.
“LTO should fix the problem, or it would be doing the public a disservice and defeating the purpose of the law,” she added.