Globe Telecom Inc. said Monday it remains the most reliable mobile network in the Philippines, logging the highest consistency and availability scores in the third quarter, based on results from a study.
The telecom unit of the Ayala Group obtained the highest scores in all-technology consistency with 82.55 and all-technology availability with 92.03, according to the third quarter analysis by Ookla Speedtest Intelligence data.
Consistency score is calculated based on the percentage of a provider’s data samples that meet the minimum 5 megabits per second threshold for mobile download and 1 Mbps for upload. Smart and DITO scored 80.82 and 70.40, respectively, in the category.
Availability identifies the network whose users spend the highest percentage of their time on all technology and is based on coverage scans taken on Android devices. Globe emerged on top versus 90.69 and 90.68 of the competition.
Reliability is an elusive recognition in the industry, with only a few telcos from around the world getting this rating. It is also the most sought-after attribute of network performance that has a clear impact on customer experience.
“Ookla’s latest data is proof of Globe’s commitment to delivering the most reliable mobile connectivity to its customers across the Philippines, which goes beyond just speed,” said Darius Delgado, head of Globe’s consumer mobile business.
“Only a few mobile operators in the world have managed to attain supremacy in both consistency and availability, which translates to best-in-class experience for our customers,” he said.
Globe said it spent an unprecedented P92.8 billion last year to build 1,407 new towers, upgrade over 22,300 mobile sites to 4G/LTE and install 1.4 million fiber-to-the-home lines and 2,000 5G sites nationwide.
It also invested P50.5 billion in the first half for network upgrades to meet the growing data requirements of customers.