PLDT Group on Tuesday inaugurated its integrated operations center, a two-story cutting-edge facility in Makati City, which is seen to enhance the group’s capability to deliver leveled-up services.
“This cutting-edge facility is the latest testament to the commitment of the PLDT Group to be at the forefront of innovation in the country,” PLDT chairman Manuel Pangilinan said.
“With our investment in the PLDT-Smart IOC, which will oversee the operations and monitor the performance of the country’s most extensive fiber infrastructure of PLDT and the wireless facilities of Smart, we are ensuring not only the topnotch experience of our customers on our network and with our services,” Pangilinan said.
“We are also contributing greatly to helping the government realize its ambition to improve the country’s digital infrastructure, making available the best of our technologies to put the Philippines at par with the rest of Asia and the world,” he said.
“We at PLDT have always talked about putting our customers first, as our North Star for all group-wide efforts. This Integrated Operations Center is just another concrete proof of that commitment, having built this facility with the goal of elevating customer experience,” said PLDT and Smart president and chief executive Alfredo Panlilio.
IOC is a 30-meter-wide video wall displaying various network dashboards, which enables PLDT and Smart’s network teams to immediately identify areas affected by service outages and proactively reach out to impacted customers, especially in the event of disasters and calamities.
The IOC also features leisure and sports facilities, a fully stocked clinic, collaborative spaces and sleeping quarters to foster work-life balance for PLDT and Smart’s network personnel and bolster the Group’s capability to keep operations running even in the event of lockdowns.
“This IOC also reinforces PLDT’s core value of ‘malasakit’ not just to our customers, but to our employees as well. We must ensure the well-being of our people, aligned with our transformation goal of elevating the PLDT Group’s profile as one of the best workplaces in the Philippines,” Panlilio said.
PLDT and Smart’s investment in the IOC is aligned with the group’s commitment to be at the forefront of innovation in the country.
PLDT also unveiled the country’s biggest data center, Vitro Sta Rosa, and inaugurated the Jupiter Cable System, which is the fastest cable system between the Philippines and the US and Japan.
The establishment of the IOC is part of the PLDT Group’s continuous investments in its network, having spent P518.5 billion for the last 10 years up to 2021.
Network-related initiatives made up the bulk of the P89 billion spend for 2021. Capex guidance for 2022 is P85 billion.