Converge ICT Solutions Inc. said Tuesday it signed several agreements with foreign partners to boost Internet broadband nationwide.
“We’ve already been called the ‘disruptor’ because I want to bring different avenues for telco services and we are bringing more new technologies. We even have a construction company that will take care of building the infrastructure so we don’t have to outsource the construction because we can do it ourselves,” Converge ICT president and chief executive Dennis Anthony Uy said.
Uy, said the plan was to cover the entire Luzon this year and launch a sub-sea cable that would connect the entire Philippines.
He said the company would continue the extensive rollout of subsea cable and underground backbone, starting in major provinces such as Cavite, Batangas, Bulacan, Pampanga and Pangasinan and would continue to build its fiber-to-the-home business.
Uy said the company also aimed to invest in applications and cloud services particularly for government agencies to help provide better services to the people.
“The year 2017 was really good for us. One of our key concerns, however, was scaling. It means as we grew, it should not affect the customer experience,” Converge ICT chief operating officer Jesus Romero said.
“That’s the most important because as we acquire customers, they’re the ones that dictate our future with their feedback, whether negative or positive,” he said.
Romero said one of the company’s focus areas in 2018 was customer service.
He said the company was looking at expanding product offerings to include video services and content distribution on top of fiber connectivity as the company built a legacy on cable TV.
“The good thing for us is that since we’re using fiber, the incident rate is very low in terms of possible problems. Of course, there is also fiber cuts, which is probably the only real problem to fiber and can’t be really avoided. There will always be problems, but the biggest difference is how you handle them,” Romero said.