Light Rail Manila Corp. said Friday it teamed up with Light Rail Transit Authority to share its technology for the benefit of LRT-2 passengers.
LRMC said the integration of LRT-2 train information would go live on the ikotMNL app in the first quarter of 2021.
The ikotMNL mobile app, which was launched by LRMC in November 2019, is the first railway and tourism app in the Philippines. It equips LRT-1 passengers with information so they can plan their commutes ahead.
The app’s core features include real-time train arrivals and departures, fare information, station crowd monitoring, tourism content, safety reminders, passenger advisories, news and announcements, a chat box for customer service assistance and a feedback form to help improve train service and passenger experience.
Under the technology partnership agreement, LRMC will develop and modify the existing ikotMNL app to integrate LRT-2 train information; provide necessary equipment for the data gathering of the app; acknowledge receipt and endorse all customer feedback or reports received on LRT-2 related concerns to LRTA.
LRTA will allow LRMC to be a non-exclusive partner in providing LRT-2 information; assign a point person to oversee program on their side for operations and maintenance of hardware and system in coordination with LRMC; comply with the training guidelines and app user roles to ensure accuracy and reliability of data for LRT-2; and promote the use of app.
“The Filipino commuters have always been at the heart of our business. Our commitment to ensuring they have a safe and convenient journey does not only cover their actual LRT-1 ride, but even beyond. Our vision of integrated mobility is a future where the commuter will have seamless travel between his first, next and last rides,” said LRMC president and chief executive Juan Alfonso.
“We are very excited over this partnership because we are also able to be of service to LRT-2 passengers,” he said.
LRTA administrator Reynaldo Berroya said the features provided by the app would help make navigation easier for the general commuters.
“Also, with its real-time features, passengers are better informed. The contact tracing technology of the app is also very timely as the safety of our passengers remains our top priority. Overall, we are very thankful for the partnership,” he said.