The country’s 45 largest business process outsourcing (BPO) providers and the back offices of global firms have emerged as the driving force behind the creation of new high-paying jobs.
“These leading players in the BPO and information technology (IT)-enabled services sector are now among the nation’s biggest employers,” said Rep. Roman Romulo of Pasig City.
“They have helped to ease joblessness among fresh college graduates and young professionals in a big way,” said Romulo, chairman of the House education committee.
Romulo said he is counting on the 45 firms to spearhead the production of more than 248,000 new jobs in the sector over the next two years.
Based on their combined revenues of P250 billion ($5.9 billion) in 2013, released here for the first time, Romulo named the top 45 firms as follows:
Accenture Inc. (P32.429 billion); Convergys Philippines Services Corp. (P19.830 billion); 24/7 Customer Philippines Inc. (P13.061 billion); JPMorgan Chase Bank N.A.-Philippine Global Service Center (P11.789 billion); Telephilippines Inc. (P8.722 billion);
Sutherland Global Services Philippines Inc. (P8.080 billion); Hewlett-Packard AP (Hong Kong) Ltd. (P7.081 billion); Stream International Global Services Philippines Inc. (P6.924 billion); Teletech Offshore Investments B.V. (P6.590 billion); IBM Daksh Business Process Services Philippines Inc. (P6.307 billion);
Sitel Philippines Corp. (P6.084 billion); TeleTech Customer Care Management Philippines Inc. (P5.654 billion); Manila-Oslo Renewable Enterprise Inc. (P5.605 billion); IBM Business Services Inc. (P5.599 billion); Aegis PeopleSupport Inc. (P5.474 billion);
Coca-Cola Far East Ltd. (P5.439 billion); Sykes Asia Inc. (P5.415 billion); Shell Shared Services (Asia) B.V. (P5.289 billion); Deutsche Knowledge Services Pte. Ltd. (P5.258 billion); HSBC Electronic Data Processing (Philippines) Inc. (P5.035 billion);
Telus International Philippines Inc. (P5.010 billion); Luen Thai Macao Commercial Offshore Co. Ltd. (P4.336 billion); IBM Solutions Delivery Inc. (P4.293 billion); VXI Global Holdings B.V. Philippines (P4.049 billion); Macquarie Offshore Services Pty. Ltd. (P4.026 billion);
ACS of the Philippines Inc. (P3.917 billion); Citibank N.A. Regional Operating Headquarters (P3.710 billion); SPi CRM Inc. (P3.551); Emerson Electric (Asia) Ltd. (P3.481 billion); Chevron Holdings Inc. (P3.271 billion);
StarTek Philippines Inc. (P3.123 billion); Genpact Services LLC (P2.846 billion); West Contact Services Inc. (P2.815 billion); Hinduja Global Solutions Ltd. (P2.795 billion); SPi Technologies Inc. (P2.767 billion);
ANZ Global Services and Operations Manila Inc. (P2.503 billion); Sykes Marketing Services Inc. (P2.493 billion); Maersk Global Service Centres (Philippines) Ltd. (P2.324 billion); Manulife Data Services Inc. (P2.191 billion); Lexmark Research & Development Corp. (P1.963 billion);
ExlService Philippines Inc. (P1.907 billion); Cognizant Technology Solutions Philippines Inc. (P1.892 billion); Thomson Reuters Corp. Pte. Ltd. (P1.877 billion); Citigroup Business Process Solutions Pte. Ltd. (P1.816 billion); and Acquire Asia Pacific Philippines Inc. (P1.789 billion).
Romulo is author of the Data Privacy Act of 2012, which has encouraged transnational firms to either establish new back offices in Manila, or to transfer their non-core, business support activities to independent BPO firms operating here.
The law mandates all entities, including BPO firms, to protect the confidentiality of personal information collected from clients and stored in IT systems, in accordance with rigorous international privacy standards.
The BPO and IT-enabled services industry now directly employs 1.052 million Filipinos. The sector includes contact center services; back offices; medical, legal and other data transcription; animation; software development; engineering design; and digital content.
The industry is projected to yield up to $27 billion in annual revenues and engage over 1.3 million Filipinos workers by 2016, according to the IT and Business Processing Association of the Philippines, which has 229 member firms.