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Friday, March 29, 2024

Manila Water consumers gain rebate–MWSS

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Customers of Manila Water Co. Inc. identified as “severely” affected by its massive water interruptions for at least seven days in March shall receive a P2,197.94 rebate starting June.

The Metropolitan Waterworks and Sewerage System’s chief regulator Patrick Ty said all residential customers of Manila Water will receive a minimum rebate of P153.93 for the consumption of 10 cubic meters.

For those “severely-affected” customers or those without water supply for seven consecutive days will receive an additional P2,197.94 on top of the P153.93 bill rebate, he said.

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At least 140,000 customers stand to enjoy such rebate in their June water bill. 

Ty clarified that should a customer consume less in June, the remaining amount can be used in the next billing. 

The rebate is separate from the one-time bill waiver scheme the Manila Water gave households severely affected by the supply interruption in March.

The amount shall come from the P534.05-million penalty imposed by MWSS on Manila Water for failure to meet its service obligation of providing non-stop water supply to all its consumers seven days a week. 

Apart from the P534-million fine, MWSS ordered Manila Water to provide P600 million for the development of a new water supply source.

Last March, the customers of Manila Water suffered unannounced water interruption with 1.2 million of them experiencing no-water supply or low-water pressure. 

The management of Manila Water blamed the water crisis to the dwindling water supply at the La Mesa reservoir in Quezon City due to the El Niño phenomenon. 

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