The hotel maintained its 5-star rating which, according to the agency’s National Accreditation Standards, is achieved by “properties that reflect the characteristics of luxury and sophistication. The facilities are world class in every manner and the meticulous service exceeds all guest expectations.” “This recognition not only represents luxury and sophistication or outstanding facilities,” said New World Manila Bay Hotel’s general manager Mark Heywood. “It defines the people who passionately work behind the scenes to create an exceptional experience for our guests. That what truly makes us a 5-star hotel,” Heywood added. New World Manila Bay Hotel, inspired by seamless contemporary style, offers 376 well-appointed guest rooms and suites with residential features that boast of a spectacular panoramic view of the magnificent Manila Bay and an inviting cityscape.
New World Manila Bay Hotel has likewise been consistently ranked the number one hotel in Manila by travelers on TripAdvisor®, the world's largest travel site.