Industry-leading enabler of digital solutions ePLDT Inc. introduced its newest ICT offering, Managed IT Services, to help mitigate potential sources of system downtime in the modern business world and allow enterprises to shift their time and focus on core operations and critical business imperatives.
In the PLDT Enterprise’s Connected Survey Report, it was ascertained that almost 90 percent of companies in the Philippines had experienced incidents of system downtime within the last 18 months. About 43 percent of hardware failures stemmed from mechanical or internal failure, while 36 percent were due to lack of IT infrastructure maintenance.
“There is factual basis that no enterprise is exempt from risks of potential system downtime. This is what compelled us to establish our own Managed IT Services portfolio, which is hardened by the most advanced platforms and on-ground expertise as well as the group’s experience in critical infrastructure operations,” said Nerisse Ramos, ePLDT Group’s senior vice president and chief operating officer.
Comprised of three core service categories—Managed Operations Center-as-a-Service (MOCaaS), Professional Services, and Managed IT Platforms—ePLDT’s holistic Managed IT Services aim to simplify and solve the complex challenges of enterprises in managing and operating their IT infrastructure.
“ePLDT’s holistic Managed IT Services seek to help mitigate downtime and ensure business continuity for all organizations in the country through an all-inclusive ecosystem complemented by the input of our highly skilled subject matter experts,” said ePLDT Group head of business services Ronald De Guzman.