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PAL modernizes passenger service

Philippine Airlines said it has successfully upgraded its passenger service system.  

The flag carrier’s IT system is now powered by the next-generation Amadeus Altea technology for more efficient bookings, ticketing, check-in and boarding.

The new system enhances passengers’ end-to-end experience by providing easier booking, automated customer preference recognition; faster check-in process; better online check-in experience; seamless service from interline partners and real-time, personalized alerts for flight changes, among others. 

“We look forward to serving our passengers better as we add our new system to the new airplanes, expanded route network, enhanced products and continuing innovations that add up to the 4-Star service that we dedicate to all our customers,” said PAL president and chief operating officer Jaime J. Bautista.

PAL earlier signed a deal with ANA HD, the Japanese parent company of All Nippon Airways, to sell the airline’s 9.5-percent stake to Japanese airline for $95 million. 

ANA HD will acquire the shares from Trustmark Holdings Corp., owned by the family of tycoon Lucio Tan.

Topics: Philippine Airlines , PAL , passenger service system
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