Philippine Airlines and Cebu Pacific are waiving rebooking fees for passengers affected by flight delays or cancellations at the Ninoy Aquino International Airport Terminal 3 due to power supply interruptions.
A total of 78 one-way Cebu Pacific flights have been cancelled and about 13,950 passengers were affected due to the incident.
Cebu pacific is coordinating with the Manila International Airport Authority and the Civil Aeronautics Board in providing assistance to all guests of the disrupted flights.
Passengers of the cancelled flights, and all other guests who were not able to take their flights from April 2 at 8:30 p.m. to April 3, 11:59 p.m. were also provided the option to rebook, refund, or convert their flights into travel fund, without penalties.
“We sincerely hope for our guests’ understanding as this situation is due to factors beyond the airline’s control. We will provide updates as soon as available,” the airline owned by the Gokongwei group said.
PAL also said it was waiving rebooking fess for its passengers affected by power supply interruptions at NAIA 3.
PAL said the waiver covered passengers who opted not to push through with their flights due to long queues at NAIA 3 counters; those who decided not to proceed to NAIA T3 upon learning of flight delays due to power interruptions; and passengers with delayed flight arrivals in NAIA T3 who missed their connecting flights in NAIA T2.
Passengers arriving in NAIA T1 and T2 with delayed or cancelled connecting flights in NAIA T3 are also covered in the waiving of rebooking fees.
Affected passengers have the option to refund or rebook their flights within 30 days from original flight date. Rebooking and penalty charges are waived.