BPO firm opens Taguig office, plans to hire 1,000 workers

ALERE Inc. of the US on Tuesday opened a facility at Bonifacio Global City in Taguig, with a target of hiring 1,000 more employees that will provide healthcare process management services.

The company said the healthcare segment was expected to be the next top growth area in the thriving business process management sector.

“This is the next growth area after voice. We are confident that healthcare process management will soon be a part of every common people’s lives not only in the US where most of our clients are based,” Alere president John Russel said in a news briefing during the launch of the company’s office on W Fifth Building in Taguig.

Russel said Alere planned to hire another 1,000 people, on top of those employed by another unit, as it expanded the business in the Philippines. “There are also plans to locate in areas out of Manila where opportunities to expand are far greater than this city,” he said.

Alere’s units in the Philippines, Alere Philippines Inc. and Arriva Medical Philippines Inc., focus on healthcare logistics, voice and voice complex services.

Arriva, the diabetics care unit of Alere, has been operating in the country for more than five years.  It was recently acquired by Alere.

Alere offers health analytics, home management, health monitoring and wellbeing. It services cover cardiovascular, infectious diseases, respiratory, oncology, women’s diseases, toxicology and autoimmune.

Arriva president Angelo Guiao said while there were overlapping functions in voice services between his company and Alere Philippines, “these will be resolved as soon as we get to operate side-by-side in the next few months.”

He said the monitoring function of Alere Philippines would be transferred to Arriva to avoid redundancy.

Arriva has 800,000 clients in the US and plans to reach a total of 2 million clients in a few years. Othel V. Campos

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